Terms & Conditions

Welcome to Faiza Artspace! Thank you for visiting my website and supporting my art. Please take a moment to read the following terms before making a purchase.

Original Artwork

All original paintings available through Faiza Artspace are created by Faiza. Each piece is unique, with its own textures, colours and characteristics.

Every effort is made to photograph and describe each artwork accurately. However, colours may appear slightly different depending on your screen settings and lighting.

Artwork dimensions, materials and framing details are provided in individual product descriptions.

Pricing & Purchases

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Shipping costs are additional unless free delivery is specifically offered. Any applicable delivery charges will be communicated before your purchase is finalised.

As original artworks are generally one-of-a-kind pieces, availability is limited. If an artwork becomes unavailable after an order has been placed, I will contact you to arrange a refund.

Gift Vouchers

Faiza Artspace gift vouchers are available in the following denominations:

  • Silver Gift Voucher — $50

  • Gold Gift Voucher — $100

  • Platinum Gift Voucher — $250

Gift vouchers can be redeemed towards the purchase of original paintings from Faiza Artspace.

Gift vouchers are valid for three years from the date of purchase. Any remaining balance can be used towards a future eligible purchase within the validity period.

Gift vouchers cannot generally be exchanged for cash and are not reloadable. No prohibited post-purchase fees apply.

Copyright & Intellectual Property

All artwork, images and original creative content displayed on this website remain the intellectual property of Faiza Artspace unless otherwise stated.

Purchasing an original painting transfers ownership of the physical artwork, but does not transfer copyright or reproduction rights.

Artwork and website imagery may not be reproduced, distributed or used commercially without prior written permission, except where permitted by law.

Contact

If you have any questions about an artwork, purchase or these terms, please get in touch at faizaartspace@gmail.com

Thank you for supporting independent art and creativity!

Nothing in these Terms of Use affects your rights under Australian Consumer Law.

Shipping & Delivery 

Every painting is created with care, and I want to make sure it reaches its new home just as beautifully.

Packaging & Handling

Each artwork is carefully packaged using protective materials suited to its size, medium and framing to help keep it safe during transit.

As original paintings can vary in size and weight, packaging and delivery arrangements may differ between pieces.

Processing Times

Please allow approximately 5 business days for your artwork to be carefully prepared and dispatched.

If additional preparation or special packaging is required, I will be in touch to discuss the arrangements.

Shipping Within Australia

Faiza Artspace is based in Melbourne, Australia, and offers shipping throughout Australia.

Shipping costs are calculated based on the artwork's size, weight, destination and packaging requirements.

Free delivery may be available within metropolitan Melbourne for eligible artworks, as indicated in the product listing or confirmed before purchase.

I may also be able to personally deliver artworks within metropolitan Melbourne, depending on the size of the painting and my availability.

Delivery arrangements and timing will be discussed and mutually agreed upon before your purchase is finalised. Please feel free to get in touch if you'd like to explore this option!

International Shipping

International shipping enquiries are welcome!

As overseas shipping costs and requirements vary depending on the artwork and destination, please get in touch to discuss delivery options and obtain a shipping quote.

International customers may be responsible for applicable customs duties, import taxes and local processing fees. These charges are not included in the artwork price or shipping quote unless expressly stated otherwise.

Delivery Times & Tracking

Delivery times vary depending on your location and the shipping provider.

Where tracking is available, the relevant details will be shared once your artwork has been dispatched.

Occasionally, delays may occur due to courier services, customs processing or other circumstances outside my control. If there is a problem with your delivery, please contact me so I can help resolve it.

Damaged or Missing Deliveries

Every effort is made to ensure your painting arrives safely.

If your artwork arrives damaged, please contact me as soon as possible, preferably with photographs of the artwork and packaging, so I can assess the situation and assist with a suitable resolution.

If your order has not arrived within the expected timeframe, please get in touch so I can investigate with the delivery provider.

Your rights under Australian Consumer Law remain unaffected.

Questions About Shipping?

If you'd like to discuss shipping arrangements before purchasing an artwork, please reach out at faizaartspace@gmail.com, I'm always happy to help!

Refunds & Returns

Each artwork is created with care, and I want you to feel confident when purchasing an original piece.

Change of Mind

As original artworks are unique, I do not offer returns or refunds for change-of-mind purchases, including where an artwork is no longer wanted or does not suit a particular space.

I encourage you to carefully review the artwork photographs, description, dimensions and framing details before purchasing.

If you'd like additional photographs or information about a painting before making your decision, please don't hesitate to get in touch.

Damaged or Faulty Artwork

Your artwork should arrive safely and in the condition described.

If a painting arrives damaged, faulty or significantly different from its description, please contact me as soon as possible at faizaartspace@gmail.com

To help me understand the issue, please include:

  • Your name and order number

  • A description of the issue

  • Clear photographs of the artwork and, where relevant, the packaging

I will review the matter and work with you towards an appropriate resolution in accordance with Australian Consumer Law.

Depending on the circumstances, this may involve a repair, refund or other remedy available under the law.

Returning an Artwork

Please contact Faiza Artspace before arranging a return so we can discuss the most appropriate way to handle and transport the artwork.

Where a return is required because an artwork does not meet the Australian Consumer Guarantees, reasonable return costs will be handled in accordance with Australian Consumer Law.

Refunds

Where a refund is approved or legally required, it will generally be processed through the original payment method.

Processing times may vary depending on your payment provider.

Gift Vouchers

Gift vouchers are generally non-refundable for change-of-mind purchases and cannot be exchanged for cash, except where required by law.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

If an artwork does not meet the applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the problem.

Need Assistance?

If you have any concerns about your order, please contact faizaartspace@gmail.com. I'll do my best to help resolve the matter fairly and promptly.